Skip to content

Outlook Insurance Group Blog

All You Ever Wanted to Know About Insurance

Message for Our Safeco Customers

A message to our customers about the Coronavirus


At Safeco, the well-being of our customers and employees is always our top priority. We recognize the uncertainty and financial challenges many of you are facing as the nation bands together to slow the spread of the coronavirus. To help our customers, we have taken the following actions:

Personal Auto Customer Relief Refund

Fewer drivers are on the road, which means fewer accidents. With this in mind, we are announcing our Personal Auto Customer Relief Refund, which will return an estimated $250 million to our personal auto insurance customers. Here’s how it works:

  • Personal auto insurance customers will receive a 15% refund on two months of their auto premiums, as of April 7, 2020, pending regulatory approval.
  • The refunds will begin in April and will be issued either by check or in the manner you made your most recent payment.
  • The payments will happen automatically, and you do not need to call us to receive the refund.

Payment Flexibility Options

We have automatically stopped charging late fees and have temporarily paused personal auto & home coverage cancellations due to non-payment from March 23 through May 22, 2020, or later as directed by your state.

We are also extending payment dates if needed. Please contact us if we can be of assistance.

Delivery Coverage Expansion for Auto Policies

We have proactively expanded all our personal auto policies to cover customers who use their personal vehicles to deliver food, medicine, medical supplies, or medical equipment for a commercial purpose. This accommodation does not apply to drivers completing deliveries for a transportation network company or online only delivery platform. This additional protection is already in effect for all personal auto policies in all states for losses occurring from March 16 to May 22, 2020, and reported by July 1, 2020. Additional limitations apply, please contact us for more details.